Privacy Policy
To contact us, use the contact form or email us at info@rosecitron.ca. Our workshop is located in in St-Alphonse de Granby, Quebec.
What personal data we collect and why we collect it
Comments
When you leave a comment on our site, we collect the data shown in the comments form as well as your IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public alongside your comment.
Customer account
The information you provide when you create a customer account is used for the sole purpose of facilitating your purchases. We also retain email addresses associated with orders for customer service purposes, such as managing refund requests or a product recall. An automated email from a third-party service, feedback@cusrev.com, will also be sent to you two weeks after your transaction, asking you to provide a review on your purchases.
Contact Form
The data collected by our contact form include your name, email, telephone number and postal code. We retain your contact form submissions for customer service purposes but will not use them for commercial purposes.
Cookies
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to re-enter these details if you wish to leave another comment in the future. These cookies expire after one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen display cookies for one year. If you select “Remember Me”, your login cookie will last for two weeks. If you log out of your account, the login cookie will be deleted.
If you edit or publish a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply indicates the ID of the post you just edited. It expires after one day.
Embedded content from other sites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the exact same way as if you had visited the other site.
These websites may collect data about you, use cookies, embed additional third-party tracking, and track your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We share your data with Google Analytics to understand how customers prefer to use our website. To consult Google Analytics’ privacy policy, click here.
How we use and transmit your personal data
We use the data collected by Google Analytics for internal purposes only; we will not use it for commercial purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who create an account on our site, we also store the personal data indicated in their profile. All users can see, edit, or delete their own personal information at any time (except their username). Website administrators can also view and edit this information.
Your rights to your data
If you have an account or if you have left comments on the website, you may request to receive a file containing all the personal information that we have in our possession about you, including the information you provided us. You may also request to have your personal information deleted. This does not include any data stored for administrative, legal or security purposes.
Transmission of your personal information
Visitor comments may be verified by an automated spam detection service.
Contact information
For any inquiries about your personal data, you can use the contact form or email us at info@rosecitron.ca.